Watch the interview with Amarjit at the International Airlines Group and Nigel at Tquila Automation to learn how intelligent automation has revolutionized processes and continues to deliver unprecedented value for IAG's customers, employees and shareholders.

The challenge: meeting unprecedented demand

When British Airways, an IAG company, approached Tquila Automation with a capacity challenge, it was time to shift into a higher gear. The demand for process automation had surged, driven by customer requests during the lockdown period. The existing infrastructure struggled to keep pace with the demand, prompting the IAG Tech Team to seek a solution that could not only scale but also deliver rapid and consistent innovation.

The solution: UiPath Test Suite as a Catalyst

Enter UiPath Test Suite. IAG and Tquila Automation implemented UiPath Test Suite to scale capacity to run more automation solutions and transition into a continuous delivery model across the entire group. It means that IAG and the group companies it supports can launch new solutions faster and deliver more value to its passengers, employees, and shareholders.

Measuring success: tangible outcomes

There were three measures of success for IAG:

  1. Increased revenue. Automation enabled IAG and British Airways to deliver enhanced services to their customers.
  2. Improved employee experience. The overall automation program eliminates manual, repetitive tasks and empowers them to focus on more strategic, high-impact initiatives. Culminating in a more agile and innovative way of working.
  3. Mitigated the seasonal peaks and troughs. By streamlining processes, IAG ensures a more consistent service for their customers.

Looking ahead: scaling for the future

The success achieved in the past year and a half has set the stage for an even more ambitious future. With a robust foundation in place, IAG, in partnership with Tquila Automation, is poised to triple the benefits delivered by UiPath and intelligent automation in the near term. It represents a monumental leap forward, promising to increase solution releases from months to days but a fundamental shift towards agile, real-time innovations.

By embracing AI-powered automation from UiPath, IAG has not only streamlined operations but also enhanced its customer-centric service. As the journey continues, the sky is the limit for what value automation can generate for their passengers.


To understand the full depth of IAG’s transformation, watch the video.

Time to delve deeper into automation? Get in touch with Tquila.